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Conquestador Casino New Zealand
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Contact Us

At conquestador-casino-new-zealand, we are committed to maintaining open, transparent, and secure communication channels with our players. Whether you require assistance with account management, have inquiries regarding our compliance with New Zealand regulations, or wish to discuss Responsible Gaming measures, our support infrastructure is designed to provide prompt and legally accurate resolutions.

Customer Support Channels & Availability

Our support team operates under strict service level agreements (SLAs) to ensure that all inquiries are handled with the requisite speed and professional diligence. We offer support in English (en) to effectively serve our New Zealand player base.

  • 24/7 Live Chat: For immediate assistance with gameplay, technical issues, or basic account queries. This is the primary channel for expedited resolution (System 1 inquiries).
  • Email Correspondence: For complex account verifications, legal queries, or documented complaints. Direct all formal written correspondence to our designated support address: en_support@conquestadors.com.
  • Response Timeframes: We aim to acknowledge and address all written inquiries within one business day. Complex regulatory matters may require additional processing time for thorough compliance review.

Direct Communication Form

For your convenience, you may utilize the secure contact form below. Please ensure that the email address provided matches your registered account email on conquestadors.com to facilitate faster verification and data security protocols.

Corporate Identity & Regulatory Jurisdiction

conquestador-casino-new-zealand operates under strict regulatory oversight. Transparency regarding our corporate identity is a cornerstone of our compliance with MGA and consumer protection standards applicable to New Zealand residents.

Registered Operational Address:
Elite Business Centre, Trejqa ta' Box Box, Msida, MSD1840, Malta.

Licensing Information:
We operate under the authority of the Malta Gaming Authority (MGA), holding the Gaming Service Licence MGA/B2C/818/2020 (Type 1 & Type 2). This license ensures that all operations, including dispute resolution and fund protection, adhere to rigorous European standards adapted for global markets including New Zealand.

Formal Complaint Procedure & Dispute Resolution

In the event of a dispute that cannot be resolved through standard support channels, conquestador-casino-new-zealand provides a structured escalation process (System 2) to ensure fair adjudication.

  1. Initial Internal Review: Submit a formal complaint detailing the issue, relevant dates, and transaction IDs to en_support@conquestadors.com. Our senior support staff will review the case against our Terms and Conditions.
  2. Alternative Dispute Resolution (ADR): If you are dissatisfied with the internal outcome, you have the right to escalate the matter to an independent ADR entity.
    • MADRE (Maltese Alternative Dispute Resolution Entity): Our primary appointed ADR provider for binding rulings on disputes.
    • ThePogg: Recognized as an authoritative independent mediator for player complaints.
  3. Regulatory Escalation: Unresolved matters regarding licensure or serious regulatory breaches may be reported directly to the Malta Gaming Authority (MGA).

Please note: All communication records are retained in compliance with GDPR and relevant data retention policies to ensure a clear audit trail for any dispute resolution processes.