Terms & Conditions

Effective Date: November 6, 2025

These Terms and Conditions ("Terms") govern the legal relationship between you ("User," "Player," or "Account Holder") and Mobile Incorporated Limited ("Operator," "Company," "we," or "us"), the entity operating the website conquestadors.com ("Website"). By registering an account, accessing, or using the services provided on conquestador-casino-new-zealand, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms apply to all New Zealand players and constitute a legally binding contract. If you do not agree with any part of these provisions, you must immediately discontinue the use of the Website.

1. Definitions and Interpretation

To ensure clarity and legal precision throughout this agreement, the following terms shall have the specific meanings assigned below:

Account: The unique personal record created by a Player on the Website to access gaming services, deposit funds, and place bets.
Operator: Refers to Mobile Incorporated Limited, a company registered in Malta with its registered address at Elite Business Centre, Trejqa ta' Box Box, Msida, MSD1840, Malta.
Website: The internet domain conquestadors.com and any related mobile applications or subdomains operated by the Company.
Player/User: Any individual who registers an Account and uses the services provided by conquestador-casino-new-zealand.
Bet/Wager: A financial stake placed by the Player on the outcome of a game or event offered on the Website.
Bonus Funds: Promotional credits awarded to the Player that are subject to specific wagering requirements before they can be withdrawn as real money.
Prohibited Jurisdiction: Any territory where online gambling is illegal or where the Operator does not hold a valid license to operate.
KYC (Know Your Customer): The mandatory verification process used to confirm a Player's identity, age, and source of funds in compliance with Anti-Money Laundering (AML) regulations.

2. Account Registration and Verification

Access to the services offered by conquestador-casino-new-zealand is strictly limited to individuals who meet specific legal and regulatory criteria. The Operator reserves the right to refuse registration or close an Account at its sole discretion if these criteria are not met.

2.1. Eligibility Requirements

Age Restriction: You must be at least 18 years of age, or the legal age of majority in your jurisdiction (whichever is higher), to participate in gambling activities. We reserve the right to request proof of age at any time and freeze accounts until satisfactory proof is provided.
Jurisdiction: You must be a resident of New Zealand or another jurisdiction where the use of our services is not prohibited by law. It is your sole responsibility to ensure that your activities on the Website comply with applicable local laws.
One Account Policy: Only one Account is permitted per person, household, IP address, device, and payment method. Duplicate accounts ("Multi-accounting") are strictly prohibited and will result in the immediate closure of all associated accounts and the forfeiture of all funds.

2.2. Verification Procedures (KYC)

To comply with the Malta Gaming Authority (MGA) regulations and global AML standards, the Operator requires valid identification documents. Failure to provide these documents within the requested timeframe may result in account suspension.

Identity Verification: A valid government-issued photo ID (Passport, Driver's License, or National ID Card).
Address Verification: A recent utility bill or bank statement (dated within the last 3 months) showing your full name and registered address.
Payment Verification: Proof of ownership of the payment method used for deposits (e.g., a screenshot of an e-wallet or a masked copy of a credit card).

3. Betting and Gameplay Rules

By placing a Bet on conquestador-casino-new-zealand, the Player agrees to the specific rules governing each game. The Operator is committed to fair play and transparency in all gaming operations.

3.1. General Betting Conditions

Acceptance of Bets: A Bet is only considered valid once it has been accepted by our servers. The Operator reserves the right to decline any Bet in whole or in part without explanation.
Voiding Bets: The Operator reserves the right to void any Bet that is accepted in error (e.g., due to a technical glitch or obvious pricing error) or if there is evidence of cheating or collusion.
Game Rules: Specific rules for slots, table games, and live casino offerings are available within the game interface. It is the Player's responsibility to understand the mechanics and payout tables before wagering.

3.2. User Conduct

Players engaging in Live Casino games or using chat functions must adhere to strict standards of conduct. Abusive language, harassment of dealers or other players, hate speech, and spamming are strictly prohibited. Any violation of this policy may result in the suspension of chat privileges or permanent Account termination.

4. Bonus Terms and Conditions

Bonuses and promotions offered on conquestadors.com are subject to specific terms that regulate their usage and conversion into withdrawable funds. These terms protect the integrity of our promotional offers.

4.1. Wagering Requirements

Standard Wagering: Unless stated otherwise in specific promotion terms, all Bonus Funds must be wagered a specific number of times (e.g., 30x or 40x) before they can be withdrawn.
Game Contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute significantly less or not at all.
Maximum Bet with Bonus: While playing with active Bonus Funds, a maximum bet limit applies (typically €5 or equivalent in NZD). Exceeding this limit may result in the forfeiture of the Bonus and associated winnings.

4.2. Bonus Abuse

The Operator employs sophisticated systems to detect bonus abuse. Prohibited practices include, but are not limited to, delaying game rounds to a later time when wagering requirements are no longer applicable, or using low-risk betting strategies solely to meet wagering requirements. Proven abuse will lead to the confiscation of winnings and exclusion from future promotions.

5. Payments, Deposits, and Withdrawals

We facilitate secure financial transactions using industry-standard encryption. The Player agrees that all funds used for gaming are their own and are not derived from illegal activities.

5.1. Deposit Methods and Rules

Methods: We accept various payment methods including credit/debit cards, e-wallets, and bank transfers. The availability of specific methods may vary for New Zealand players.
Currency: Transactions are processed in the currency selected during registration. Exchange rate fees may apply if the deposit currency differs from the account currency.
No Credit: The Operator does not offer credit services. You may only bet with funds that are currently available in your Account.

5.2. Withdrawal Policy

Closed Loop Policy: Withdrawals must be processed to the same payment method used for the deposit whenever possible to prevent money laundering.
Processing Times: We aim to process withdrawal requests within 24-48 hours. However, external processing times by banks or payment providers are beyond our control.
Limits and Fees: Minimum and maximum withdrawal limits apply. While we generally do not charge fees, we reserve the right to pass on administrative costs for excessive transaction requests or withdrawals of funds that have not been wagered at least once.

6. Limitation of Liability

While conquestador-casino-new-zealand strives to provide a seamless gaming experience, the Service is provided on an "as is" and "as available" basis. The Operator shall not be held liable for interruptions or errors outside its reasonable control.

6.1. Service Interruptions

The Operator is not liable for any downtime, server disruptions, lagging, or technical failure of the internet service provider or telecommunications network. In the event of a system malfunction, all bets placed during the period of malfunction generally become void, and the original stake will be refunded to the Player's Account.

6.2. Maximum Liability

To the extent permitted by applicable law, the Operator's total liability to a Player for any loss or damage arising from the use of the Website shall be limited to the amount of the Bet or wager that gave rise to the relevant claim. The Operator shall not be liable for any indirect, special, or consequential losses, including loss of data, profits, or reputation.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, software, audio, and video, is the exclusive property of Mobile Incorporated Limited or its licensors and is protected by international copyright and intellectual property laws.

Usage License: Players are granted a limited, non-exclusive, non-transferable license to access the content solely for personal, non-commercial entertainment purposes.
Prohibitions: Users may not reproduce, distribute, modify, reverse engineer, or create derivative works from any material found on conquestadors.com without the prior written consent of the Operator.

8. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant New Zealand privacy standards. By using our services, you acknowledge that your personal information will be processed as described in our Privacy Policy. This includes the collection of technical data, betting history, and financial information necessary to provide our services and comply with legal obligations.

9. Changes to Terms

The Operator reserves the right to modify these Terms at any time to comply with legal or regulatory changes, or for operational reasons. Significant changes will be communicated to Users via email or a prominent notice on the Website. Continued use of the Website after the effective date of such changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must cease using the services and request to close your Account.

10. Termination and Suspension

The Operator maintains the right to restrict access to the platform to ensure the safety and integrity of the gaming environment.

10.1. Termination by Operator

We may suspend or terminate your Account immediately and without prior notice if:

You breach any provision of these Terms.
We suspect you of engaging in fraud, collusion, or money laundering.
You attempt to access the Website from a prohibited jurisdiction.
You use offensive language towards staff or other players.

10.2. Effect of Termination

Upon termination for a breach of Terms, any Bonus Funds will be forfeited. Real money balances may be refunded solely at the Operator's discretion, subject to the deduction of any fees or damages caused by the User's breach.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malta. However, this does not deprive New Zealand users of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law of their country of residence.

11.1. Dispute Resolution

In the event of a dispute, Players should first contact our Customer Support. If the issue is not resolved to your satisfaction, you may escalate the complaint to our appointed Alternative Dispute Resolution (ADR) entity, Maltese Alternative Dispute Resolution Entity (MADRE), or utilizing the services of ThePogg as an intermediary.

12. Contact Information

If you have any questions regarding these Terms, or require assistance with your Account, our support team is available 24/7.

Customer Support Email: en_support@conquestadors.com
Registered Address: Elite Business Centre, Trejqa ta' Box Box, Msida, MSD1840, Malta
Operating Company: Mobile Incorporated Limited
Licensing Authority: Malta Gaming Authority (License No. MGA/B2C/818/2020)