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Privacy Policy

This Privacy Policy governs the collection, storage, use, and protection of personal information for users of conquestador-casino-new-zealand via the website conquestadors.com. This document is legally binding and applies to all registered players, website visitors, and users of our services within New Zealand and other operational jurisdictions. We are committed to safeguarding your privacy in strict adherence to the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR) governing our Maltese operations. By accessing our services, you acknowledge the terms outlined herein. This policy is effective as of November 6, 2025.

Who We Are

The data controller responsible for your personal information on conquestadors.com is Mobile Incorporated Limited. We operate under the laws of Malta and are licensed by the Malta Gaming Authority (MGA) under license number MGA/B2C/818/2020. We are committed to transparency regarding our corporate identity and data governance structure.

Corporate & Contact Details:

  • Legal Entity: Mobile Incorporated Limited (Private Company Limited).
  • Registered & Legal Address: Elite Business Centre, Trejqa ta' Box Box, Msida, MSD1840, Malta.
  • Data Protection Officer (DPO): Liam Bennett.
  • Department Contact: For privacy-related inquiries, please contact our Data Protection Department at en_support@conquestadors.com.

What Personal Data We Collect

To provide a secure and regulated gambling environment at conquestador-casino-new-zealand, we employ systematic data collection methods classified into specific categories. This collection allows us to fulfill our contractual obligations and meet strict regulatory requirements.

  • Identity & Verification Data (KYC): Includes your full legal name, date of birth, gender, and government-issued identification numbers. We also collect copies of identification documents (passports, driver's licenses) and proof of address to satisfy Anti-Money Laundering (AML) regulations.
  • Contact Information: Comprises your residential address, valid email address (e.g., for account recovery), and mobile telephone number.
  • Financial & Transactional Data: Details regarding your payment methods (partial card numbers, e-wallet IDs), deposit and withdrawal history, and source of funds documentation where required by law.
  • Technical & Device Data: Information automatically collected including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and device identifiers used to access conquestadors.com.
  • Usage & Gaming Data: Records of your betting history, game sessions, bonuses claimed, login timestamps, and interactions with our customer support team.

Legal Basis for Processing

Our processing of your personal data is not arbitrary; it is grounded in specific legal frameworks required to operate conquestador-casino-new-zealand lawfully. We rely on the following legal bases:

  • Performance of a Contract: Processing is necessary to manage your account, process bets and payouts, and provide customer support under our Terms and Conditions. Without this data, we cannot provide our services to you.
  • Legal Obligation: We are legally required to process data to comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (NZ context) and Maltese AML laws. This includes age verification, responsible gambling checks, and reporting suspicious activity.
  • Legitimate Interests: We process data to detect and prevent fraud, maintain network security, analyze customer behavior to improve conquestadors.com, and defend legal claims.
  • Consent: Where required, specifically for direct marketing communications or the use of non-essential tracking technologies, we rely on your explicit, revocable consent.

Purpose of Processing

We utilize the data collected through conquestadors.com for specific, predefined purposes designed to ensure operational efficiency, regulatory compliance, and an enhanced user experience.

  • Service Provision: To register your account, verify your identity, process financial transactions, and facilitate gameplay.
  • Customer Support: To resolve technical issues, answer queries via our 24/7 live chat or email, and manage disputes.
  • Regulatory Compliance: To perform due diligence, verify age and location, and adhere to responsible gambling mandates (e.g., self-exclusion checks).
  • Security & Integrity: To monitor for collusion, cheating, fraud, and money laundering activities, ensuring the integrity of the gaming platform.
  • Marketing & Improvement: To send promotional offers (where consent is given), analyze user trends, and optimize website performance.

Disclosure & Sharing

We maintain strict confidentiality regarding your data. However, to operate conquestador-casino-new-zealand effectively and legally, we may disclose your information to the following third parties under secure data processing agreements:

  • Payment Service Providers: To facilitate secure deposits and withdrawals.
  • Game Providers: To ensure game fairness and investigate potential discrepancies in gameplay.
  • Regulatory Authorities: We may disclose data to the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC), or New Zealand authorities if required by law or for investigation purposes.
  • Identity Verification Agencies: Third-party services used to automate KYC checks and AML screening.
  • Group Companies: Information may be shared within the Mobile Incorporated Limited corporate group for administrative and support purposes.
  • Marketing Partners: Only with your explicit consent, we may share data with affiliate networks or advertising partners.

International Transfers

As conquestador-casino-new-zealand operates globally with headquarters in Malta, your personal data may be transferred to and processed in countries outside of New Zealand or the European Economic Area (EEA).

When we transfer data to jurisdictions that may not offer the same level of data protection as your home country, we implement robust safeguards. These include the use of the European Commission's Standard Contractual Clauses (SCCs) or reliance on Adequacy Decisions. We ensure that all recipients of your data adhere to strict confidentiality and security obligations consistent with international standards and the New Zealand Privacy Act 2020.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law.

  • Operational Data: Personal data associated with your account is retained for the duration of our relationship.
  • Legal Retention Period: Following the closure of your account, we are legally mandated by AML regulations to retain your identification, financial, and transaction records for a minimum period of five (5) to ten (10) years, depending on the specific jurisdiction (Malta/NZ).
  • Deletion Criteria: Once the retention period expires, or if the purpose for processing ceases (and no legal obligation remains), your data will be securely deleted or anonymized. Marketing data is deleted immediately upon your withdrawal of consent.

Your Rights

Under the New Zealand Privacy Act 2020 and the GDPR, you possess significant rights regarding the personal data held by conquestador-casino-new-zealand. We are committed to facilitating these rights free of charge, typically within 30 days of your request.

  • Right to Access: You have the right to request a copy of the personal data we hold about you and information regarding how it is processed.
  • Right to Rectification: You may request the correction of inaccurate or incomplete personal data. We may require evidence to verify the new information.
  • Right to Erasure ('Right to be Forgotten'): You may request the deletion of your data where legally permissible. Please note, this right is not absolute and does not apply to data we must retain for AML or legal compliance.
  • Right to Restriction of Processing: You have the right to request that we suspend the processing of your data in specific scenarios, such as while we verify the accuracy of your data.
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
  • Right to Withdraw Consent: Where we rely on consent (e.g., for marketing), you may withdraw it at any time via your account settings or by contacting support.

Cookies & Tracking Technologies

The website conquestadors.com uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and personalize your experience.

  • Strictly Necessary Cookies: Essential for the website to function (e.g., allowing you to log in and access secure areas). These cannot be disabled.
  • Functional Cookies: Allow the website to remember choices you make (such as your language or region) to provide enhanced features.
  • Analytical/Performance Cookies: Collect anonymous data on how visitors use the site, helping us improve structure and content.
  • Targeting Cookies: Record your visit to our website to make advertising more relevant to your interests.

You can manage or disable cookies through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the casino platform.

Data Security

We employ comprehensive technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Our security framework at conquestador-casino-new-zealand includes:

  • Encryption: All sensitive data transmitted between your device and our servers is encrypted using TLS 1.2+ (Transport Layer Security) protocols.
  • Access Control: Access to personal data is strictly restricted to authorized personnel who require it for their job functions, protected by multi-factor authentication.
  • Network Security: We utilize advanced firewalls, intrusion detection systems, and regular security audits to safeguard our infrastructure.
  • Standards Compliance: Our systems align with international security standards such as ISO 27001, ensuring rigorous data protection practices.

Complaints & Contacts

If you have concerns about how we handle your personal data, we encourage you to contact us directly so we may resolve the issue promptly.

  1. First Step: Contact our Customer Support or Data Protection Officer at en_support@conquestadors.com. We aim to acknowledge complaints within 24 hours and provide a substantive response within 30 days.
  2. Escalation (ADR): If you are unsatisfied with our response regarding a gaming dispute, you may contact our Alternative Dispute Resolution entities: MADRE (Maltese Alternative Dispute Resolution Entity) or ThePogg.
  3. Supervisory Authorities: You have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta, or the Office of the Privacy Commissioner in New Zealand if you believe your rights under the Privacy Act 2020 have been breached.

Updates

We may update this Privacy Policy to reflect changes in law, regulatory requirements, or our operational practices. Minor changes will be effective immediately upon posting.

For material changes that significantly impact your rights or data usage, we will provide advance notice of at least 30 days via email or a prominent banner on conquestadors.com. The "Last Updated" date at the top of this policy indicates the current version. Continued use of our services after such changes constitutes acceptance of the updated policy.