Responsible Gaming

At conquestador-casino-new-zealand, we operate under the fundamental principle that online gaming should strictly remain a form of entertainment, never a means of generating income or escaping financial difficulties. Our commitment to Responsible Gaming goes beyond basic compliance; we strive to create a safe environment on conquestadors.com where players can enjoy our services with full awareness and control. We acknowledge our duty to protect vulnerable players and provide comprehensive support mechanisms to prevent gambling-related harm.

Risk Awareness

Recognizing the early signs of problematic behavior is the first line of defense against gambling addiction. At conquestador-casino-new-zealand, we encourage all players to maintain a high level of self-awareness regarding their gaming habits. It is crucial to understand that gambling involves an element of chance and no system or strategy can guarantee a win. The following behavioral indicators often suggest a loss of control:

• Preoccupation with Gambling: Constantly thinking about past gaming sessions or planning the next one, often to the detriment of work or family responsibilities.
• Chasing Losses: Returning to the casino immediately after a loss in a desperate attempt to recover money, often resulting in larger financial deficits.
• Escalating Stakes: Feeling the need to increase bet sizes to achieve the same level of excitement or "rush" previously experienced with smaller amounts.
• Concealment: Lying to family members, friends, or therapists about the extent of gambling activities or the amount of money spent.
• Borrowing or Selling: Resorting to borrowing money, selling possessions, or using funds allocated for bills to finance gambling activities.

Self-Assessment Test

If you are unsure about your relationship with gambling, we recommend honestly answering the following self-assessment questions provided by conquestador-casino-new-zealand. A positive answer to even a few of these questions indicates a potential risk:

• Have you ever stayed away from work or university to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When you are gambling and run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticized your gambling?
• Have you lost interest in your family, friends, or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?

Limits & Tools

To assist you in managing your gameplay on conquestadors.com, we provide a suite of customizable tools designed to keep your gaming experience fun and within your financial means. These limits can be accessed and adjusted directly through your account settings or by contacting our support team.

Deposit Limits

We strongly encourage all players to set deposit limits before they begin playing. These limits cap the amount of money you can deposit into your account over a specific timeframe. This ensures you never spend more than you can afford to lose.

• Daily Limit: Restricts the total deposit amount for a 24-hour period.
• Weekly Limit: Caps deposits for a rolling 7-day period.
• Monthly Limit: Sets a ceiling for deposits over a calendar month.

Note: Decreasing a limit takes effect immediately. However, to prevent impulsive decisions, requests to increase or remove a limit are subject to a mandatory cooling-off period (typically 24 hours) before taking effect.

Session Limits & Reality Checks

Time management is as critical as financial management. You can set a Session Limit to automatically log you out after a pre-determined duration of play. Additionally, Reality Checks can be enabled to provide hourly notifications displaying the time elapsed and your net win/loss for the session, helping you make informed decisions about whether to continue playing.

Time-Out (Taking a Break)

If you feel you need a short break from gaming, you can use the "Time-Out" facility. This allows you to suspend your account activity for a short period, ranging from 24 hours to 72 hours, or up to one month. During this time, you will not be able to log in or deposit funds. To activate this, navigate to the Responsible Gaming section of your profile or contact customer support.

Self-Exclusion

For players who feel their gambling has become problematic or uncontrollable, conquestador-casino-new-zealand offers a Self-Exclusion facility. This is a formal process that effectively blocks access to your account on conquestadors.com and any other accounts operated by Mobile Incorporated Limited for a specified period.

How to Self-Exclude

1. Navigate to Settings: Log in and go to the "Responsible Gaming" or "Self-Exclusion" section in your account profile.
2. Select Duration: Choose a definitive exclusion period. Options typically range from a minimum of 6 months up to 5 years or permanent (lifetime) exclusion.
3. Confirm Decision: You will be asked to confirm your choice. Once confirmed, the decision is irreversible for the chosen duration.
4. Support Assistance: Alternatively, you can contact our support team at en_support@conquestadors.com to request immediate self-exclusion.

Consequences of Self-Exclusion

Upon activation of self-exclusion, the following measures are immediately enforced:

• Access Denied: You will be unable to log in to your account or access any real-money games.
• Marketing Suppression: We will take all reasonable steps to remove you from our marketing databases to prevent you from receiving promotional materials.
• Financial Terms: Any remaining withdrawable balance in your account will be refunded to you according to our withdrawal policy. Any active bets may be cancelled or allowed to settle depending on the specific game rules, with winnings returned to you.
• Reinstatement: Accounts cannot be reopened before the exclusion period expires. After the period ends, a request to reopen must be made via support and is subject to a strict cooling-off period (e.g., 24 hours or 7 days) to ensure the decision is considered.

Support Resources

We recognize that professional assistance is vital for recovery. Below is a comprehensive list of support organizations available to players in New Zealand and internationally. We urge you to contact these confidential services if you or someone you know is struggling.

Local Support for New Zealand

• Gambling Helpline NZ: A 24-hour, freephone service providing immediate support and referral.
  Phone: 0800 654 655
  Text: 8006
  Website: gamblinghelpline.co.nz
• PGF Services (Problem Gambling Foundation): Provides professional counseling and support for gamblers and their families.
  Website: pgf.nz

International Support Organizations

Blocking Software

To further restrict access to gambling sites, we recommend installing specific blocking software on your devices. Tools such as Gamban, BetBlocker, or GamBlock prevent your device from accessing thousands of gambling domains globally, providing an extra layer of protection.

Help for Family

Problem gambling impacts not only the player but also their entire social circle. If you suspect a family member or friend is struggling with addiction, approaching the subject requires empathy and care.

• Open Communication: Avoid judgment or anger. Express your concern for their well-being rather than accusing them of irresponsibility.
• Protect Finances: Take practical steps to secure family assets, such as separating bank accounts or limiting the individual's access to funds.
• Seek Support: Organizations like Gam-Anon or local family support groups offered by PGF Services in New Zealand provide forums and advice for those affected by someone else's gambling.
• Professional Intervention: Encourage the individual to seek professional therapy. If they are resistant, consulting a specialist yourself can help you develop strategies to manage the situation.

Operator's Commitment

At conquestador-casino-new-zealand, we utilize advanced internal monitoring systems to ensure player safety. Our dedication to responsible gaming includes proactive measures:

• Behavior Analysis: We employ automated systems to monitor player activity for patterns indicative of problem gambling, such as erratic betting, sudden increases in deposit frequency, or extended playing sessions.
• Proactive Interaction: If our systems or trained staff detect risk markers, we reserve the right to contact the player directly. This may involve sending warning messages, conducting a "welfare check" interaction, or unilaterally imposing limits on the account.
• Staff Training: Our support team, including key contacts like Liam Bennett, is trained to recognize signs of distress and provide appropriate signposting to support organizations.
• Protection of Minors: We strictly enforce age verification checks to prevent anyone under the legal gambling age from accessing conquestadors.com.

Updates

This Responsible Gaming policy is subject to periodic review to ensure alignment with the latest regulatory standards in New Zealand and our licensing jurisdictions (MGA/UKGC). Any significant changes to our tools or procedures will be communicated to players via email or a prominent notification banner upon logging into the website. We encourage players to review this page regularly.

Last Updated: November 6, 2025

Contact & Feedback

If you have questions regarding our Responsible Gaming tools, need assistance setting limits, or wish to provide feedback on how we can better support our players, please do not hesitate to contact our dedicated department.

• Email: en_support@conquestadors.com (General support for English speakers)
• Live Chat: Available 24/7 on conquestadors.com